Terms & Conditions Highland 99 – Full Platform Terms of Use for Malaysian Players

1 Definitions & Interpretation

In this Highland 99 Terms & Conditions document, the following words and phrases carry the meanings defined below unless the context requires otherwise:

2 Acceptance of Terms

This Terms & Conditions document constitutes a legally binding agreement between you as a user and Highland 99 as the platform operator. By taking any of the following actions, you are deemed to have read, understood and fully agreed to all terms contained herein:

• Registering a new account on the Highland 99 platform
• Log in to your existing account
• Making any deposit into your account
• Playing any game available on the platform
• Claiming any bonus or promotion
• Using any Highland 99 customer support service

If you do not agree with any part of these Terms & Conditions, you are required to refrain from registering or to cease using the Highland 99 platform immediately. Continued use of the platform following any announced amendments will be considered acceptance of the revised terms.

3 Account Eligibility

To register and use the Highland 99 platform, you must meet all of the following eligibility requirements at all times while using our services:

• Age restriction: You must be at least 21 years of age at the time of registration and throughout your use of the platform.
• Citizenship / residency: You must be a Malaysian citizen or permanent resident with an active Malaysian phone number registered in your own name.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under Malaysian law.
• Single account: Each individual is permitted to hold only one active account at Highland 99. Holding multiple accounts is a violation of these terms and may result in the closure of all associated accounts.
• Non-staff: You are not an employee, agent, contractor, or immediate family member of any Highland 99 employee.
• Not prohibited: You are not an individual who has imposed a self-exclusion limit on themselves or has been prohibited by Highland 99 from using its platform.

4 Registration & Account Management

During registration on Highland 99, you are required to provide truthful, accurate, and complete information. This includes your full name as per your official identity document, an active Malaysian phone number, a valid email address, and your Malaysian identity card number (MyKad).

You are solely responsible for keeping your account password confidential. Highland 99 will not be liable for any losses resulting from unauthorised access caused by your failure to safeguard your login credentials.

You agree to notify Highland 99 immediately if you suspect unauthorised access to your account, loss or theft of your login credentials, or any security breach that may involve your account.

The KYC (Know Your Customer) process may be required before withdrawals exceeding RM5,000 are processed for the first time. Documents that may be requested include a copy of your MyKad and proof of ownership of the payment method used for deposit. This process is a legal compliance requirement and is not intended to inconvenience players.

5 Deposit & Payment Methods

Highland 99 accepts deposits via the following Malaysian payment methods only. We do not accept any foreign payment methods or currencies other than Malaysian Ringgit (MYR):

• Minimum deposit: RM10 per transaction.
• Maximum deposit: Subject to limits set by your chosen payment method.
• Processing time: Deposits are typically credited to your account within 60 seconds of payment confirmation.
• Deposit fee: Highland 99 does not charge any processing fees for deposits. However, your e-wallet provider or bank may apply charges in accordance with their own policies.
• Currency: All deposits and transactions on Highland 99 are conducted exclusively in Malaysian Ringgit (MYR).

You confirm that all funds deposited into your Highland 99 account are your own personal funds and are free from any third-party claims. Highland 99 does not accept deposits made on behalf of another person. Any attempt to deposit funds from an unauthorised source will result in account suspension and a report being made to the relevant authorities.

6 Withdrawal

Highland 99 players may request a withdrawal at any time, subject to the following conditions:

• Minimum withdrawal: RM30 per withdrawal transaction.
• Withdrawal method: Withdrawals may only be made using the same payment method used for the deposit, or to an account verified through the KYC process. This is a security measure to prevent fraud.
• Processing time: Withdrawals to Malaysian e-wallets (Touch 'n Go, GrabPay, DuitNow) are typically completed in under three minutes. FPX withdrawals to bank accounts take between 15 minutes and two hours, depending on the bank's operating hours.
• Large withdrawals: Withdrawals exceeding RM10,000 may require additional verification, which can take up to 24 hours. Large jackpot withdrawals may take up to 72 hours depending on the provider's verification process.
• Rollover requirement: Bonus balances must fully satisfy the rollover requirement before a withdrawal can be processed. Cash balances from deposits may be withdrawn at any time; however, doing so before the bonus rollover is completed will result in the forfeiture of the bonus balance.
• Withdrawal fee: Highland 99 does not charge any withdrawal fees. However, your e-wallet provider or bank may impose charges depending on their own policies.

7 Bonus & Promotions

Highland 99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to the following terms:

• One welcome bonus: Each account is eligible to claim one welcome bonus package only. The selection cannot be changed once the first deposit has been processed.
• Rollover requirement: Each bonus carries a clearly stated rollover requirement. Bonus balances and any winnings derived from them cannot be withdrawn until the rollover has been fully completed.
• Validity period: All bonuses have an expiry date. Any unused bonus balance and incomplete rollovers that remain outstanding beyond the stipulated period will be automatically forfeited.
• Rollover calculation: At Highland 99, rollover is calculated based on the bonus amount only, not the combined total of deposit plus bonus.
• Eligible games: Not all games contribute fully towards the rollover requirement. Games that are excluded or count only partially will be specified in the relevant bonus terms.
• One active bonus: Only one bonus may be active at a time. You cannot claim a new bonus until your current bonus is completed or forfeited.
• Bonus abuse prohibition: Any attempt to exploit the bonus system through systematic low-risk wagering, the use of multiple accounts, or other methods deemed to be bonus abuse may result in bonus cancellation and account suspension.

Highland 99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Changes to the terms of an ongoing bonus will be communicated via email or in-platform notification.

8 Game Rules

All games on the Highland 99 platform — including slots, live casino, poker, Sports Betting and jackpot — are subject to their respective game rules, which are available on each game's information page. The general rules applicable to all games are as follows:

• All completed game outcomes are final and cannot be disputed unless there is clear evidence of a technical fault.
• In the event of a technical failure or network disruption during a game session, Highland 99 will rely on server records to determine the valid outcome. If the outcome cannot be determined, the relevant wager will be refunded to the player.
• Highland 99 reserves the right to void bets or winnings resulting from technical errors, software failures, or circumstances beyond our control.
• Players are not permitted to use any automated software, bots, or unauthorised methods to play or collect data from the Highland 99 platform.
• Minimum and maximum bet amounts for each game are as displayed within the respective game interface.

Highland 99 offers Sports Betting across a wide range of sports, including football (Malaysia Super League, English Premier League, UEFA Champions League), badminton, e-sports, tennis, and more. All odds are subject to change, and Highland 99 reserves the right to adjust them at any time before an event begins.

9 Responsible Gaming

Highland 99 takes responsible gaming seriously and is committed to helping players maintain control over their gambling activity. Our platform provides several features for this purpose:

• Deposit limit: Players can set daily, weekly, or monthly deposit limits within their account panel. These limits take effect immediately once set.
• Loss limit: Players may set a maximum loss limit for a defined period. The platform will stop accepting bets once that limit is reached.
• Session time limit: Players can limit the total duration of their gaming sessions per day.
• Account break: Players may temporarily freeze their account for a period of 24 hours, 7 days, 30 days or 6 months. During the break period, players will be unable to log in or make deposits.
• Permanent account closure: Players who wish to stop playing permanently may request account closure through customer support. This request cannot be reversed.

Highland 99 will not contact players who have set self-limits or closed their accounts for responsible gambling reasons with bonus offers or promotions. If you believe you or someone you know has a gambling problem, please visit our Responsible Gaming us for information on available support resources. The minimum age to play on Highland 99 is 21 years.

10 Security & Data Privacy

Highland 99 operates fully within the framework of Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, processing and storage of players' personal data is carried out in accordance with our Privacy Notice, available on the Privacy Policy.

Personal data collected during registration and use of the platform — including your name, phone number, email address, and transaction details — is used solely for account management, transaction processing, customer support, and legal compliance. Your data is never sold or shared with third parties for advertising purposes.

All financial data is processed through 256-bit SSL encryption. Payment instrument details (bank account numbers, e-wallet details) are not retained on Highland 99 servers once a transaction is complete.

Players have the right to access, correct, or request deletion of their personal data in accordance with the rights granted under PDPA 2010. Requests may be submitted via email to support@highland99.click.

11 Intellectual Property

All content on the Highland 99 platform — including but not limited to logos, brand names, website design, text, graphics, images, icons, user interfaces, source code, and databases — is the exclusive property of Highland 99 or its licensors and is protected under Malaysian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the Highland 99 platform for personal, non-commercial purposes only. This licence does not include the right to copy, modify, distribute, sell, rent, or create derivative works from any platform content.

Any use of the Highland 99 name, logo, or brand for commercial, advertising, or other purposes without our explicit written consent is strictly prohibited and may result in legal action.

12 Limitation of Liability

To the extent permitted by applicable Malaysian law, Highland 99 shall not be liable for any indirect, consequential, special or punitive losses arising from or in connection with the use of our platform. This includes:

• Losses from unsuccessful games or bets
• Service disruptions due to scheduled or unscheduled technical maintenance
• Loss of data arising from hardware or software failures beyond Highland 99's control
• Damage caused by computer viruses or malicious code that may be encountered during internet use
• Acts or omissions of third parties, including game providers and payment providers

Highland 99's total liability to you for any claim arising from your use of the platform is limited to the amount you have deposited into your account in the 30 days preceding the claim.

13 Account Suspension & Closure

Highland 99 reserves the right to suspend or close a player's account at any time if any of the following situations occur or are suspected:

• Breach of any part of these Terms & Conditions
• Providing false or misleading information during registration or the KYC process
• Fraud, money laundering or other illegal activities
• Multiple account ownership
• Misuse of the bonus system or exploitation of technical errors
• Disrupting other players or Highland 99 staff
• Use of automation software or bots
• Requests from law enforcement or regulatory authorities

If an account is closed due to a terms violation, Highland 99 reserves the right to withhold withdrawal of any remaining balance while an investigation is conducted. Should the violation be confirmed, the balance in question may be forfeited in full.

Players may also request voluntary account closure at any time by contacting Highland 99's customer support. Prior to closure, any outstanding bonus rollover requirements will be waived and any eligible cash balance will be returned to the player.

14 Amendments to Terms & Conditions

Highland 99 reserves the right to amend, update or replace these Terms & Conditions at any time. Players will be notified of material changes through one or more of the following methods:

• In-platform notification upon login
• Email to the registered email address
• Announcements on the Highland 99 main website

Amendments take effect 14 days after the announcement date, unless required by law or urgent security needs, in which case they may take effect immediately. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms.

We recommend visiting this Terms & Conditions page periodically to ensure you remain informed of the latest terms applicable to your use of the Highland 99 platform.

15 Applicable Laws & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms & Conditions or the use of the Highland 99 platform shall first be resolved through direct negotiation between you and Highland 99.

To initiate the dispute resolution process, you may contact Highland 99's customer support team by email at support@highland99.click, including details of the dispute, your account number, and any relevant supporting evidence. We are committed to responding within 48 business hours.

If direct negotiation fails to reach a satisfactory resolution within 30 days, the dispute may be referred to independent arbitration under mutually agreed procedures. In all circumstances, the courts with jurisdiction shall be those located in Malaysia.

You agree that any claim against Highland 99 must be submitted within one (1) year from the date of the incident giving rise to the claim, unless Malaysian law provides for a longer limitation period.